Returns & Refunds — Little Ink Co.

Last updated: October 11, 2026

Every product is printed to order from your child's drawing, so we can't resell a returned item. That's why we look at problems closely and fix them quickly. Email steven@thelittleinkco.com with your order number. It's in your confirmation email.

If something's wrong, we'll fix it

If your order arrives damaged, misprinted, defective, not what you ordered, or never arrives, we'll send a free replacement or refund you, whichever you prefer. To make this quick:

Email us within 30 days of delivery.
Include your order number and a clear photo of the problem (and of the box, if it was damaged in shipping).
You don't need to send the item back.

What we can't refund

Change of mind. Because items are made just for you, we can't accept returns if you simply decide you don't want it. Please check the preview before you pay. It shows how the artwork will look.
Clothing that doesn't fit the way you hoped. Clothing is cut and printed to order, so we can't take it back for size. Please check the size guide on the page before you order. Each garment can vary from the chart by up to about an inch (a little more on hoodies and sweatshirts), which is normal. If it arrives clearly different from the size you ordered, email us and we'll make it right.
Small colour differences between your screen and the printed product, which are normal.
Photo quality we warned you about. If the preview showed a soft or low-detail drawing and you went ahead, the print will match that.
Wrong details you entered, such as an incorrect address or the wrong phone model. We'll always try to help, but we can't promise a free replacement.

Cancelling or changing an order

Orders go into production quickly. If you email us right away we'll try to cancel and refund you in full. Once printing has started we're not able to stop it or change the artwork or address.

Late or lost orders

Delivery times are estimates. If your tracking shows no movement for 10 days, or says "delivered" and you don't have it, email us. We'll investigate with the carrier and replace or refund the order if it's lost.

How refunds work

Refunds go back to the card you paid with, usually within 5–10 business days of us approving it, depending on your bank. If a promo code was used, you're refunded the amount you actually paid.

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